At Zentroxer, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

• The item is damaged or defective
• You received the wrong product
• The item is unused and in original packaging

Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged items (not due to our fault)
• Items without original packaging
• Clearance or final sale items

3. Refund Process

Once your return is approved:

• The refund will be processed within 5–10 business days
• Refunds will be issued to your original payment method

4. Replacement Policy

If your item is defective or incorrect, we offer a free replacement at no extra cost.

5. Shipping Costs

• Customers may be responsible for return shipping costs unless the issue is from our side
• Original shipping charges are non-refundable

6. Order Cancellation

Orders can be canceled within 24 hours of placement for a full refund.

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us for assistance

8. Contact Us

For return or refund requests, contact:
Email: info@zentroxer.com